Delivery & Returns
- Free first class delivery
- Europe - £12.50 - 5 to 7 working days
- North America, South America, Africa, Middle East, South Asia, East Asia - £17.20 - 5 to 7 working days
- Australasia and Oceania - £18.15 - 5 to 7 working days
All items for refund should be sent back in a resellable condition within 21 days of receipt or 7 DAYS FOR SALE ITEMS as long as those are unwashed, unworn (except for the purposes of trying on) and with the original tags attached.
To exchange an item, simply fill in the returns form on your dispatch note, indicating the reason for return and send it back to us at Robert & Son, The Stable Gallery, Kelling Estate, Kelling, Norfolk, NR25 7EW.
Refunds are always credited to the original method of payment.
We strongly recommend you obtain a (free) proof of postage receipt from the Post Office as we can’t be held responsible for packages that fail to arrive.
You’ll receive a confirmation email once your return has been processed. Please allow up to 10 working days.
Items purchased with a Robert & Son gift voucher or e-voucher can be exchanged for another item or for credit back to the original voucher. Gift vouchers and e-vouchers may not be exchanged for cash or redeemed for further vouchers. Our gift vouchers never expire, and can be redeemed online or over the phone.
Gift Sets & Multi-buys
In case of part return of a gift set or multi-buy set, or similar discount, the promotion will be void and you will be refunded proportionately according to the value of goods kept.
Unfortunately manufacturing faults do occasionally occur, so if you believe an item to be faulty (or it is not the item you have ordered), please contact us on 08452 414 244 or email email@example.com and we will arrange for a FREEPOST label to be sent out.
Please note that we are not able in any circumstances to refund return postage costs if you have not contacted us in advance.